Refund policy

Policy for For Online Sales
Sale items, Spray Paint, Customised Products, Books, Magazines and Gift Vouchers cannot be returned.

In addition to your statutory rights other items can be returned for a refund – we must receive the returned item within 4 weeks of the order being placed. Items must be unopened, unused and in their original condition and packaging.

If a discounted/free item has been accepted as part of your purchase these must also be returned or the original retail value of item will be withheld from your refund.

Shipping costs will not be refunded, and you will be required to pay postage costs to return the items to us. If you received free shipping, the actual shipping costs we incurred will be withheld from your refund. 

We do not exchange items, if you require a different product please place a new order.

You are welcome to drop returns to our stores. You can exchange the items when you return them, but if you would like a refund this will be done after you drop the item. Refunds can not be given instore. Refunds will be made via the same payment method that you used to place your order in a timely manner.

TO RETURN ITEMS VIA POST PLEASE COMPLETE THIS FORM

Policy for For In Store Sales
Sale items, Spray Paint, Customised Product, Books, Magazines and Gift Vouchers can not be returned or exchanged. In addition to your statutory rights other items can be returned for a exchange, refund or store credit within 14 days of purchase. Items must be unopened, in their original condition and packaging, and your original purchase receipt/tax invoice/card transaction details must be presented.