Location and Taxes
We are located in Western Australia. Unless marked Pre Order, stock offered for sale on our website is in stock in our store and/or warehouse and available for immediate dispatch.
We process and ship orders 7 days a week. Generally orders are completed within a few hours of receiving your order, including for Store Pickup orders. This may be delayed on weekends, public holidays and peak periods, however we will always complete your order as fast as possible. You will receive an emailed Shipping Confirmation or Pickup Confirmation once your order has bee completed.
Please contact us immediately if you need to alter or cancel an order. We will help where possible, however we often dispatch orders very soon after receiving them, so it may not always be possible to cancel your order.
If you decide to cancel your order we may have incurred some costs that we aren’t able to recoup, if so these will be withheld from your refund. Most commonly this is a small credit card processing fee.
All delivery timeframes are given in good faith as provided by our shipping providers. We can in no way guarantee shipping times.
Shipping prices for your product selection and location can be checked in the cart before entering any personal information.
Road Courier Budget vs Road Courier Premium
For some regions you will be able to choose between Road Courier Budget and Road Courier Premium options for orders containing aerosols and/or bulky items.
Road Courier Budget is likely to take a few days longer than premium delivery.
In the unlikely event there is an issue with a missing or late delivery, support from the budget courier can be slower and more difficult than with the premium option.
The Budget courier is much cheaper for smaller orders, but larger orders tend to be a very similar price to the Premium option.
If you provide an incorrect address, and your order is returned to us, or we are required to pay a redirection fee, you will be responsible for covering the extra costs. Alternatively if you choose to cancel your order any costs we have incurred with be withheld from your refund.
Order sent via Australia Post
If your delivery was unsuccessful (ie you were not home and can not be left in a safe place) you receive information from Australia Post to collect your item from your local Post Office or collection point. Australia Post will return your item to us if you do not collect within 14 days. If this occurs we will be charged a return fee. Once we receive your items back we will refund your order, minus associated PayPal fees, shipping fees and return fees.
Exchanges, Returns and Refunds
Policy for For Online Sales
Sale items, Art Materials, Books, Magazines, CD’s and DVD’s and Gift Vouchers cannot be returned. In addition to your statutory rights other items can be returned for a refund or exchange – we must receive the returned item within 4 weeks of the order being placed. Items must be in their original condition and packaging.
Shipping costs will not be refunded, and you will be required to pay postage costs to return the items to us. If you received free shipping, the actual shipping costs we incurred will be withheld from your refund.
You are welcome to drop returns to our stores. You can exchange the items when you return them, but if you would like a refund this will be done after you drop the item. Refunds can not be given instore. Refunds will be made via the same payment method that you used to place your order in a timely manner.
Returned items must be accompanied by this Online Purchase Returns Form (.pdf)
Policy for For In Store Sales
Sale items, Art Materials, Books, Magazines, CD’s and DVD’s and Gift Vouchers can not be returned or exchanged. In addition to your statutory rights other items can be returned for a exchange, refund or store credit within 14 days of purchase. Items must be in their original condition and packaging, and your original purchase receipt/tax invoice must be presented.
Extended Christmas Exchanges
For purchases made in December, items that can ordinarily be exchanged can be bought back for exchange or store credit up until the 14th of January 2023.
Still Need Help?
Contact us and we’ll answer any questions you have.
Our customer care team is small but dedicated to providing you with great advice, customer care, product information and any other assistance you might need.